Privacy Policy

We collect the following information:

• Account & Login Info (email): for sign-in and account management; authentication is provided by Auth0

• Optional profile info (age, gender, location): you decide whether to provide or save it

• Self-assessment info (e.g., sleep quality, cold hands/feet, appetite): used only to provide personalized lifestyle and wellness guidance, not to make medical diagnoses or treatment decisions

• Location (approximate/precise): used for weather and localized content only when permission is granted; location is not required for core use unless you use the related feature

• Camera & microphone: required only for experts who enable live streaming; not required for regular users

• Usage & device info (device model, OS version, crash logs, preferences): for stability and security

• Optional self‑assessment or lifestyle entries: only if you choose to enter and save them

We use collected information to:

• Complete login and identity verification

• Provide weather and localized content

• Enable live streaming for approved experts

• Improve service quality, stability, and support

• Send service notices and provide customer support

• Use self-assessment information only for lifestyle and wellness guidance, not for medical advice, diagnosis, or treatment decisions

Your personal information is not visible to other users. Access within our organization and by service providers is limited to authorized personnel who need it to operate, secure, maintain, or support the service.

We do not sell your personal information. We may share data in these cases:

• With necessary service providers to deliver features (e.g., Auth0, cloud storage/CDN)

• When required by law or to protect user safety and rights

• With your explicit consent

We do not use third-party advertising SDKs. We may use limited infrastructure, diagnostics, or operational tools to improve reliability, security, and service quality.

We protect your information through:

• Industry‑standard encryption for data transmission and storage

• Strict access control mechanisms

• Regular security assessments and audits

• Employee privacy protection training

• Timely security measure updates

Depending on applicable law, you may contact info@24qi.app to request the following:

• Access and view personal information

• Correct or update personal information

• Delete personal information

• Withdraw consent you previously provided

• Export personal data, where applicable

Account deletion requests are currently handled by email at info@24qi.app. We aim to process verified requests within a reasonable period, generally within 30 days.

• To help verify your identity, please submit the request from the email address associated with your account or provide enough account details for verification

• We may first disable account access while final deletion is being completed

We retain personal information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

When deletion is requested, we will delete or anonymize relevant information within a reasonable period, generally within 30 days, unless retention is required by law.

Some logs, backups, or records may be retained longer when needed for security, auditing, troubleshooting, fraud prevention, dispute resolution, or legal compliance.

Your information may be processed or stored in countries other than your own, including where our service providers operate.

We take reasonable steps to protect such information in accordance with applicable laws.

The service is intended for adults aged 18 and older.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Last Updated" date and may provide additional notice where appropriate.

For privacy‑related inquiries, contact:

• Company: QiApp Inc.

• Email: info@24qi.app